Privacy Policy

Privacy Policy

Introduction

Welcome to https://cheap-house-clearance-birmingham.vibereports.co.uk (hereafter referred to as “Cheap House Clearance Birmingham,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://cheap-house-clearance-birmingham.vibereports.co.uk.
  2. All associated mobile and desktop applications.
  3. Any online services or products offered through these platforms.
  4. Interactions between our users, customers, and authorized representatives.

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we handle your personal information in the following scenarios:

  1. Authorized User Activities: When you use our applications or services as an authorized user, we process your data to facilitate your account management, service delivery, and communication.

  2. Website Visits: Visiting our websites linked to this policy means you agree to our data collection and processing practices outlined herein.

  3. Communication with Us: We may reach out to you via emails, calls, texts (SMS), or newsletters. By engaging with these communications, you consent to receiving them and sharing the necessary personal information required for customization and response.

Personal Data Collection

We collect a range of personal data to enhance your experience, improve our services, and comply with legal requirements. This includes:

  1. Account Information: User names, email addresses, passwords (hashed), and account settings.
  2. Payment Details: Credit/debit card numbers, expiration dates, CVV codes, billing addresses, and transaction history for processing payments and preventing fraud.
  3. Financial Data: Bank account information, investment portfolios, or other financial records (if shared) to support financial services or transactions.
  4. Purchase Information: Order details, delivery addresses, purchase history, product preferences, and shopping behavior for improved customer service and personalized recommendations.
  5. Mobile Device Identifiers: Unique device identifiers, operating system, mobile network information, and advertising IDs to deliver targeted content and advertisements.
  6. Location Data: GPS coordinates and location services data (with your consent) for location-based services and personalization.
  7. Feedback and Reviews: User-generated content, comments, ratings, and reviews to improve our products and services.
  8. Social Media Information: Profile pictures, bios, and public posts from social media platforms when users choose to connect their accounts with us.
  9. Product Data: Details about the products you view or purchase on our sites, including preferences, customization options, and product interactions.

We obtain this data through direct user input, tracking technologies (like cookies), and third-party service providers who assist in data collection and processing.

Cookies and Tracking Technologies

Cheap House Clearance Birmingham utilizes cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. These technologies fall into several categories:

  1. Strictly Necessary: Essential for website functionality, enabling basic interactions, and ensuring secure access.
  2. Preferences: Remembering user preferences, language settings, and customizing content.
  3. Analytics: Collecting aggregated data about website usage to understand user behavior and improve our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We adhere to data minimization principles and retain personal data only for as long as necessary or required by law. The retention periods vary based on the type of data:

  1. Account Information: Retained while the account is active and for a reasonable period after account termination (for legal, tax, or operational reasons).
  2. Payment Details: Stored securely for transaction history and fraud prevention purposes, but not longer than required by payment card industry standards.
  3. Purchase Data: Kept for billing, shipping, and customer service purposes, usually up to 7 years after the last purchase.
  4. Location Data: Retained only with your explicit consent and used only as described in our privacy policy.
  5. Other User-Provided Data: Depends on the purpose of collection but is generally retained for a period consistent with providing the service or as required by law.

Upon request, we can assist you in deleting certain data associated with your account.

Your Privacy Rights

Depending on your jurisdiction, you have several rights regarding your personal information:

  1. Access: The right to request access to the personal data we hold about you and to know how it is being processed.
  2. Rectification: Ability to correct inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Request for deletion of your data, except where retention is required by law.
  4. Restriction: Limitation on the processing of your data in specific circumstances.
  5. Data Portability: Obtaining a copy of your data in a structured, commonly used format and transferring it to another controller.
  6. Objection: Right to object to the processing of your data for direct marketing or other legitimate interests.
  7. Non-Discrimination: Freedom from unfair treatment based on your exercise of privacy rights.
  8. Appeals and Complaints: The right to file complaints with supervisory authorities and seek redress if you believe your privacy rights have been infringed.

To exercise any of these rights, please contact our Data Privacy Team at [email protected] or via postal mail to:

Cheap House Clearance Birmingham
Privacy Compliance Department
[Address]

Changes to the Policy

We reserve the right to update and modify this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any privacy-related inquiries, including data access requests, unsubscribe requests, or general questions, please contact us:

Email: [email protected]

Postal Mail: Cheap House Clearance Birmingham, Privacy Team, [Address]